SAP Engineer 1

T-Systems Slovakia

Job ID:
102971
Country:
Slovakia
Location:
Kosice
Region:
East Slovakia
Application deadline:
31.12.2019
Employment Type:
Full Time - Regular
Job Level:
Professional

Job Description

General description

  • Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
  • Plan, implement and maintain a stable technical infrastructure to support organization’s business processes
  • Identify weaknesses in used processes and eliminate them following industry and internal standards.

Accountabilities

  • Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
  • Propose and perform regular inspections and improvement recommendations
  • Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure
  • Restore normal service operation in case of Incident to fulfill SLA/OLA
  • Investigate the root cause of complex incidents and then initiate actions  to improve or correct the situation
  • Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority
  • Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary
  • Create and maintain technical documentation to support IT service
  • Identify weaknesses in used processes and eliminate them following industry and internal standards.
  • Plan, implement and maintain a stable technical infrastructure to support organization’s business
  • Serve as technical lead to provide clear and comprehensive release and deployment plans
  • Deliver effective training plans and concepts to train other employees and ensure their fulfillment
 

Job requirements

Education

  • University degree

Experience

  • 5 years of experience within the field

Languages

  • English B2
  • German: advantage

Others

  • Expert knowledge and experience with ICT environment verified by professional level certification exams preferably from multiple vendors
  • Complex ITIL knowledge corresponding to ITIL certification
  • Project management/ Basic knowledge
  • Basic financial literacy

T-Systems Slovakia

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.