Experience Designer (m/f/d)

Deutsche Telekom AG, VTI

Job ID:
106274
Country:
Germany
Location:
Bonn
Region:
Nordrhein-Westfalen
Application deadline:
11.07.2019
Employment Type:
Full Time - Regular
Job Level:
Professional
Languages Required:
English
Experience Required:
5 years and more
Travel Percentage:
0-25%

Job Description

  • Focus: Service Design
  • Definition of insight-based value propositions and translation into an ecosystem and product information architecture and experience vision.
  • Translation of trend, user needs, business requirements and technical capabilities into a meaningful and captivating experience that is visually exciting, easy to use, and emotionally engaging.
  • Conception and visualization of information through structured tools like information architecture, storyboards, user stories, flowcharts, site maps, wireframes and concrete specifications and requirements
  • Decompose ambiguous strategic goals into customer experience outcomes; ensure the team understands and executes to deliver results.
  • Cross functional collaboration with technology and business to create concepts and realize cutting edge experiences
  • Influences key decision makers to challenge conventional practices and instill customer insights into the decision-making processes.

Job requirements

  • Master’s degree in design
  • 5+ years of experience with background in Service Design, Research and Strategy or Planning
  • Ability to inspire team members with up-to-date knowledge of the newest UX- trends and new interaction paradigms (e.g. VR, AR, Voice)
  • An advanced communicator, brimming with positivity, warmth, and empathy, and a customer-centric mentality, able to communicate effectively successfully across projects and teams
  • Strong methodological knowledge in the areas of user experience (UX), user centered design (UCD), information architecture and interaction Design.
  • Sound experience of applying the design process in agile and cross-functional teams
  • Mindset and experience to understand exactly what customers need and want
  • Work well under pressure, able to juggle many projects simultaneously and with the right priority
  • Fluent in English, German is a plus

Deutsche Telekom AG, VTI

We feel as much at home in Bonn as we do in the 50 other countries around the globe where we provide our services. As one of the leading telecommunications providers in Europe, we also have a footprint in the markets in Asia and the United States. We're on our way to become one of the industry's top service companies and want you to help us to get there.