Process specialist (general pool)

T-Systems Slovakia

Job ID:
89212
Country:
Slovakia
Location:
Kosice
Region:
East Slovakia
Application deadline:
21.05.2019
Employment Type:
Full Time - Regular
Job Level:
Graduate

Job Description

 Job Description:

  • Creating and sending out the reports related to Processes, notifies about the breached KPIs, recommends and helps operational teams how to improve the quality
  • Coordination of the change management and delivery order management process based on assigned responsibility
  • Ensuring the information and knowledge flow regarding to Processes to all relevant parties,
  • Cooperation, communication and escalation related to assigned processes
  • Coordination and user administration for tools that are being used by Process Team,
  • Trains and participates on education of new team members
  • Min. 650€ monthly + variable part + other benefit

Job requirements

Technical skills
 

·       International process standards ( ITIL – Incident, change, problem and configuration management )

·       Basic IT Knowledge

 Personal abilities

·       Communication skills

·       Interpersonal skills

·       Process orientation and analytical thinking

·       Organizational skills

·       Ability to interact professionally with employees at all levels of the organization

 Language skills

·       English: advanced

T-Systems Slovakia

 Job Description:

  • Creating and sending out the reports related to Processes, notifies about the breached KPIs, recommends and helps operational teams how to improve the quality
  • Coordination of the change management and delivery order management process based on assigned responsibility
  • Ensuring the information and knowledge flow regarding to Processes to all relevant parties,
  • Cooperation, communication and escalation related to assigned processes
  • Coordination and user administration for tools that are being used by Process Team,
  • Trains and participates on education of new team members
  • Min. 650€ monthly + variable part + other benefit