English AND German Speaking Service Delivery Manager (Service Management)

IT Services Hungary

Job ID:
108166
Country:
Hungary
Location:
Pécs
Region:
Baranya megye
Application deadline:
25.10.2019
Employment Type:
Full Time - Regular
Job Level:
Professional

Job Description

  • We are looking for candidates for future opportunities who will be the Owner of a full Customer contract/part of a contract during the delivery phase
  • Financial steering of Customer contracts
  • End to end responsible for delivering the contracted services
  • Customer relationship management
  • Ensuring customer satisfaction
  • Complaint and Compliment management
  • Governance of the delivery meeting contractual agreements
  • Driving continuous improvement
  • Account leadership in a matrix organisation across the delivery units
  • Claim management
  • Responsible for upselling, cross-selling and finding new opportunities

Job requirements

  • Fluent English and German language
  • Wide, special knowledge and years of experience in work methodologies, customer care, guidelines, law of contracts, business economics and controlling
  • Ability to autonomous appliance and figuring of this knowledge
  • International specifications knowledge
  • Broad knowledge of service in excellence and ITIL
  • Securing the SDM-tasks and interests in the context of sales-, TOM-, SLM- and business processes

IT Services Hungary

IT Services Hungary is the biggest ICT employer of Hungary, the subsidiary company of T-Systems International. Our company uniquely offers the whole portfolio of ICT-service. Our centres in Budapest, Debrecen, Pécs and Szeged satisfy our international clients in systemintegrational and operational fields, but in our wide offer you can also find all the widely used software and hardware platforms of SAP system services as well as distant and local server operation, network management and supervision. The appreciation of our work is shown by winning the „Investor of the Year” award both in 2008 and 2015. In the year 2014/15 „Employer of the Year” (National Champion)  award was also collected by us. Since 2014 the company has been a multiple Superbrands award winner, and IT Business gave us the title: „The Most Successful ICT enterprise” in 2017.

We are looking for experienced professionals as a still developing and broadening company!