Business Support Manager

Deutsche Telekom IT & Telecommunications Slovakia s.r.o.

ID pracovnej pozície:
118678
Typ zamestnania:
Plný úväzok
Úroveň pozície:
Young Professional

Popis práce

General description
• Responsible for predefined business processes
• Works independently or in team on creating, maintaining and documenting the business processes based on the customer needs

 

Accountabilities
•Support TSM (2nd level Application operation) during investigation
• Explain business logic and specify customer impact together with SDM
• Troubleshoot & Investigate customer disputes
• Search for EDRs (Event Detail Records)
• Estimate amount of loss
• Support recalculation
• Support application changes in cooperation with other responsible groups
• Create RfC’s (for bug fixing, implementing business requirements against application functionality)
• Configure and maintain new/existing end-customer
• Consult new product development with customer
• Verify incoming & outgoing business data streams
• Validate end-customer data and account configuration
• Investigate and correct faulty data
• Cooperate with Marketing department on Marketing campaigns preparation
• Support preparation of technical concepts “Fachkonzepte”
• Coordinate communication with all involved parties (i.e. OC-Telco, DPS, SDM, Development, customer, Telekom IT AO, etc.) of the application
• Organize and moderate teleconferences

 

Requirements

Education
• University degree (minimum Bachelor)

 

Experience
• 5+ year, valid certifications in given technologies
• Scripting (Perl, Shell)
•  Technical overview in OS, Network, Storage, Back up, Databases, Middleware
• Basic project management overview
• ITIL knowledge
• Overview about application business processes

 

Languages
• English B2 (must)


Others
• Analytical and logical thinking is necessary

 

Other Benefits
• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities


• Minimum monthly salary is 930.00 € brutto + variable part of salary + other financial benefits.
The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Kvalifikácia

Requirements

Education
• University degree (minimum Bachelor)

 

Experience
• 5+ year, valid certifications in given technologies
• Scripting (Perl, Shell)
•  Technical overview in OS, Network, Storage, Back up, Databases, Middleware
• Basic project management overview
• ITIL knowledge
• Overview about application business processes

 

Languages
• English B2 (must)


Others
• Analytical and logical thinking is necessary