ICT Administrator I for SAP

Deutsche Telekom IT & Telecommunications Slovakia s.r.o.

Job ID:
115081
Application deadline:
31.12.2020
Employment Type:
Full Time - Regular
Job Level:
Graduate
Languages Required:
English

Job Description

General description

Check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and according to internal processes (INM, CHM, PRM, DOM)

 

Accountabilities

  • Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and according to internal processes (INM, CHM, PRM, DOM) .
  •  1st and 2nd level INM support.
  • Execute project and other deliverables in order to fulfil KPIs and management requests.
  • Smooth and uninterrupted operation of customers’ environment.
  • Conformity with the internal work instructions and process guidelines within T-Systems.
  • Follow the defined escalation standards in case of deviations.
  • Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
  • Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.

 

Requirements

Education

  • Secondary education

 

IT Technical Skills

  • General IT/ PC literacy- Intermediate
  • HW/ SW overview- Basic
  • Core platform knowledge- Basic
  • Overview of the ITIL processes
  • SAP- basic

 

Soft skills

  • Communication- Basic
  • Team cooperation- Basic
  • Analytical thinking- Basic

 

Languages

  • English- Intermediate (B1)
  • German - Intermediate (B1)/advantage

 

Benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of Home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

 

Salary

Minimum base salary 815 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Job requirements

Requirements

Education

  • Secondary education

 

IT Technical Skills

  • General IT/ PC literacy- Intermediate
  • HW/ SW overview- Basic
  • Core platform knowledge- Basic
  • Overview of the ITIL processes
  • SAP- basic

 

Soft skills

  • Communication- Basic
  • Team cooperation- Basic
  • Analytical thinking- Basic

 

Languages

  • English- Intermediate (B1)
  • German - Intermediate (B1)/advantage

 

Benefits

- cafeteria - individual benefit,
- trainings and development opportunities,
- discounts at various providers in Košice,
- possibility of Home office,
- pension savings contribution,
- meal vouchers contribution,
- teambuildings,
- extra vacation days,
- young and enthusiastic working environment,
- diversity program,
- health weeks,
- sport activities,
- weekend events,
- work life coaching,
- doctors at workplace,
- credit card,
- metro card,
- referral bonus /financial/,
- rotations possibilities.

 

Salary

Minimum base salary 815 € + variable part + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.