Order Manager II. for Public Cloud

T-Systems Slovakia

Job ID:
107370
Country:
Slovakia
Location:
Kosice, Kosice
Region:
East Slovakia
Application deadline:
31.12.2019
Employment Type:
Full Time - Regular
Job Level:
Professional

Job Description

Purpose

Manages (Controls, Validates, Creates, Plans, Coordinates, Process) customer orders to deliver them in the specific time, quality, costs & KPI.

 

Key accountabilities

Order Requestor

  • Proposes and process investment plans in order to optimize production.
  • Process order for customer in specific tool to deliver customer requests (creation of orders).
  • Validates request in tool and collect all necessary information, documentation to complete the order.
  • Delivers requestor/customer acceptance of delivered service.
  • Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality.
  • Coordinates more complex orders which are steered by project management.
  • Participates in project team in order to process complex orders.
  • Trains other colleagues within Order management topics.
  • Plans steps in order to implement Order management process for new demands.

 

Order Planner   

  • Coordinates approvals and order specification in pre-order phase.
  • Executes quality checks and agrees with order requestor on commercial and technical correction for “ready to production order”.
  • Plans order commercially in customer specific tool – assigns cost allocation to implementer’s teams.
  • Plans order technically in customer specific tool – assigns active tasks to implementer’s teams and release order into production.
  • Organize of telephone conferences regarding orders status, process efficiency & adjustment.
  • Creates and proposes changes of Master Termin Plans due to customer specific requirements.
  • Trains and participates on education and initial development of newcomers.

 

Order Coordinator  

  • Coordinates order and provides support to implementer’s teams to deliver customer order in requested time and quality.
  • Monitors, measures, coordinates and escalates of troubleshooting through involved organizational units to avoid any delays.
  • Represents the Delivery Partner towards the Order Requestor & provides reporting and information about the status of the order to stakeholders on regular basis or on demand.
  • Supports project teams & order requestors to deliver complex order process.
  • Makes recommendations or suggestions on optimization measures relating to processes, reporting and quality improvement (based on the analysis).
  • Organizes telephone conferences regarding orders status, process efficiency & adjustment.
  • Trains and participates on education and initial development of newcomers.

 

Other Benefits

  • Cafeteria - individual benefit,
  • Trainings and development opportunities,
  • Discounts at various providers in Košice,
  • Possibility of Home office,
  • Pension savings contribution,
  • Meal vouchers contribution,
  • Teambuildings,
  • Extra vacation days,
  • Young and enthusiastic working environment,
  • Diversity Program,
  • Health Weeks,
  • Sport Activities,
  • Weekend Events,
  • Work life Coaching,
  • Doctors at workplace,
  • Credit card,
  • Metro card,
  • Referral bonus /financial/,
  • Rotations possibilities.

 

Requirements

Education

  • Secondary education,

 

Experience

  • Order - and Operation Management - 2 years of experience,

 

Language

  • English - Intermediate (B1),
  • German - Upper intermediate (B2),

 

Certification

  • ITIL foundation (advantage),

 

IT Technical Skills

  • MS office - Intermediate,
  • ITIL - Intermediate,
  • Customer specific tools - Intermediate,

 

Soft skills

  • Communication - Advanced,
  • Time management - Intermediate,
  • Negotiation skills - Basic,
  • Mentoring - Basic,

 

Finance Skills

  • Financial literacy - Intermediate,

 

Salary

Minimum monthly salary is 865 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Job requirements

Requirements

Education

  • Secondary education,

 

Experience

  • Order - and Operation Management - 2 years of experience,

 

Language

  • English - Intermediate (B1),
  • German - Upper intermediate (B2),

 

Certification

  • ITIL foundation (advantage),

 

IT Technical Skills

  • MS office - Intermediate,
  • ITIL - Intermediate,
  • Customer specific tools - Intermediate,

 

Soft skills

  • Communication - Advanced,
  • Time management - Intermediate,
  • Negotiation skills - Basic,
  • Mentoring - Basic,

 

Finance Skills

  • Financial literacy - Intermediate,

 

Salary

Minimum monthly salary is 865 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

T-Systems Slovakia

The most trustworthy partner in information and communication technologies.

T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group. The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.

The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level. The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.

The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country. T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.

Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.