2nd/3rd level Application Administrator (Growth Portfolio) (Budapest)

IT Services Hungary

Job ID:
Application deadline:
Employment Type:
Full Time - Regular
Job Level:

Job Description

  • 2nd/3rd Level-Support in Synergy/Change and/or Subversion
  • Planning, managing and creating documentation for updates
  • Creating the procedure descriptions, technical and Service oriented handbooks as well other technical documentation (e.g. Knowledge Entries)
  • Installation and deployment in new entwinement,
  • Professional communication in English (or in German) with the German team and customer
  • Incident/Problem/Change/Configuration management (Applying ITIL processes)
  • Analyze incidents, advice Business Units Root Cause Analyses in Problem Management
  • Monitoring activity and inspection of log files

Job requirements

  • At least 5 year experience tool administration and support in Synergy/Change and/or Subversion
  • Experienced knowledge with Linux-/Unix-OS
  • Fluent English knowledge (or possibly Germen)
  • Several years long experience with the mentioned software product
  • Administration, Backend, Tool support
  • Linux/Windows/Server Administration


Requirements for 3rd level support


  • Piloting and evaluation of new features and bug fixes in the software
  • Coordination with used departments regarding necessary release updates
  • Support of the service team when creating solution datasets
  • Compliance with or implementation of the security guidelines for the respective application
  • Performing and troubleshooting test installations
  • Creating interfaces
  • Creating ARP-s and DRP-s
  • Taking part at support transition processes, review the relevant support documentation
  • Evaluate new techniques and tools
  • Prepare and perform release changes
  • Create scripts and configurations for backup, restore and other system functions
  • Deep knowledge of the mentioned software product. (Performance analyses)




  • Degree in IT technology
  • German knowledge
  • Experience with ITIL Incident-, Change-, Configuration-, Problem-Management
  • Experienced knowledge with Linux-/Unix servers, Windows servers, networks (TCP/IP), monitoring systems, application-servers




  • Analytical thinking /problem solving
  • Independent, goal-oriented working
  • Experience in collaboration with the customer / subcontractor
  • Cooperate in team

IT Services Hungary

IT Services Hungary is Hungary’s largest ICT employer and the Hungarian affiliate of T-Systems International. As a critical link in the international production chain of T-Systems, IT Services Hungary is the most dynamically developing IT service centre in Hungary. It has won the ‘Investor of the Year’ award twice, in 2008 and in 2015. From among the wide range of IT and telecommunications consulting services, the company focuses on the innovation, management and outsourcing of IT solutions, as well as development and systems integration. The company is constantly developing its sites in Budapest, Debrecen, Pécs and Szeged, and welcomes applications from career-starter and experienced IT specialists.