2nd level Application Administrator (Growth Portfolio) (Budapest)

IT Services Hungary

Job ID:
Application deadline:
Employment Type:
Full Time - Regular
Job Level:

Job Description

  • 2nd Level-Support in HP ALM and/or PTC Integrity and/or Exerpt (IRC) and/or FlexLM
  • Planning, managing and creating documentation for updates
  • Creating the procedure descriptions, technical and Service oriented handbooks as well other technical documentation (e.g. Knowledge Entries)
  • Installation and deployment in new entwinement,
  • Professional communication in English (or in German) with the German team and customer
  • Incident/Problem/Change/Configuration management (Applying ITIL processes)
  • Analyze incidents, advice Business Units Root Cause Analyses in Problem Management
  • Monitoring activity and inspection of log files

Job requirements

  • At least 5 year experience tool administration and support in HP ALM and/or PTC Integrity and/or Exerpt (IRC) and/or FlexLM
  • Experienced knowledge with Linux-/Unix-OS and server
  • Fluent English knowledge (and possibly German)
  • Several years long experience with the mentioned software product
  • Administration, Backend, Tool support
  • Linux/Windows/Server Administration


Requirements for tool/module knowledge:


  • ALM Business View Add-in
  • ALM Client
  • ALM Site admin Client
  • ALM Excel Add-in
  • ALM TDConnect-Add-in
  • ALM Word Add-in
  • Octane
  • Agile Manager
  • Mobile Center




  • Degree in IT technology
  • German knowledge
  • Experience with ITIL Incident-, Change-, Configuration-, Problem-Management
  • Experienced knowledge with Linux-/Unix OS und servers, Windows OS und servers, Windows Active Directory (DLAD Know-how), networks, monitoring systems, application-servers,  WebSeal / WAS-Server / Oracle / Loadbalancer
  • Experience with PTC Integrity / Integrity Starter / A-VW PTC Integrity Client




  • Analytical thinking /problem solving
  • Independent, goal-oriented working
  • Experience in collaboration with the customer / subcontractor
  • Cooperate in team

IT Services Hungary

IT Services Hungary is Hungary’s largest ICT employer and the Hungarian affiliate of T-Systems International. As a critical link in the international production chain of T-Systems, IT Services Hungary is the most dynamically developing IT service centre in Hungary. It has won the ‘Investor of the Year’ award twice, in 2008 and in 2015. From among the wide range of IT and telecommunications consulting services, the company focuses on the innovation, management and outsourcing of IT solutions, as well as development and systems integration. The company is constantly developing its sites in Budapest, Debrecen, Pécs and Szeged, and welcomes applications from career-starter and experienced IT specialists.