Global Precess Manager

T-Systems Slovakia

Job ID:
107667
Country:
Slovakia
Location:
Kosice, Kosice
Region:
East Slovakia
Application deadline:
31.12.2019
Employment Type:
Full Time - Regular
Job Level:
Professional

Job Description

General description

  • The role governs respective process on corporate level of T-Systems International.
  • Organizes and implements the relevant processes T-Systems wide. Prioritizes process improvement measures and projects.
  • Manages the process rollout (in time, budget, quality), measured through process implementation checks.
  • Governs process quality and effectiveness by acting as a quality control in process optimization programs.
  • Provides process consultancy in strategic Automation Projects and Quality initiatives.

 

Accountabilities

  • Prepares and governs process strategy on corporate level.
  • Designs and develops Key Performance Indicators measuring quality and effectiveness of the process on corporate level.
  • Analyzes Key Performance Indicators results and identifies gaps and deviations in existing processes/instructions.
  • Designs, develops and actively drives implementation of improvement changes in processes, sub-processes and process related requirements according to valid corporate standards, in order to increase the efficiency of the process execution.
  • Coordinates, organizes and steers activities related to Communities of Practice (CoP) and Process Improvement Team (PIT).
  • Manages process documentation on corporate level.
  • Develops content of process relevant training material and contributes to Quality Academy roll-out.
  • Provides consultancy in assigned processes.
  • Proposes and controls optimization measures.
  • Steering of virtual Process Improvement Team (up to 15 people) and leading of Global Process Community (open community of experts).

 

Other Benefits

  • Cafeteria - individual benefit,
  • Trainings and development opportunities,
  • Discounts at various providers in Košice,
  • Possibility of Home office,
  • Pension savings contribution,
  • Meal vouchers contribution,
  • Teambuildings,
  • Extra vacation days,
  • Young and enthusiastic working environment,
  • Diversity Program,
  • Health Weeks,
  • Sport Activities,
  • Weekend Events,
  • Work life Coaching,
  • Doctors at workplace,
  • Credit card,
  • Metro card,
  • Referral bonus /financial/,
  • Rotations possibilities.

 

Requirements

Education

  • Master's degree,

 

Experience

  • Process - organisation management - 5 years of experience,

 

Language

  • English - Advanced (C1),

 

Certification

  • ITIL foundation certification,
  • ITIL expert certification / advantage,
  • ITIL advanced 3 modules,

 

IT Technical skills

  • MS Office / Excel, Power Point, Outlook - Advanced - 5 years of experience,
  • PC skills / HW, SW/ - Advanced - 5 years of experience,

 

Soft skills

  • Strong Communication skills - Advanced - 5 years of experience, 
  • Analytical thinking - Advanced - 5 years of experience,
  • Presentation skills - Advanced - 5 years of experience,
  • Organizational skills - Advanced - 5 years of experience,
  • Flexibility - Advanced - 5 years of experience,
  • Stress resistance - Advanced - 5 years of experience,

 

Other skills

  • Project management - Advanced,
  • Ability to work autonomously,

 

Other criteria

  • German - upper intermediate (B2) - advantage,
  • German - intermediate (B1) - for specific organizations / units,
  • Pro-activity and pro-customer orientation,
  • Ability to work as an individual also AS a part of team,
  • Experience in management of international projects, previous experience in intercultural environment,
  • Ability to multi-task, set priorities and meet stric deadlines,
  • Using logic and reasoning to identify solutions to problems,
  • Project management experience,
  • Total independent approach in solving different tasks,
  • Responsibility for taking own decission,
  • Experience of IT operations across at least 1 area (e.g. application operation, system operation, infrastructure, network, storage, desktop).

 

Salary

Minimum monthly salary is 1550 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Job requirements

Requirements

Education

  • Master's degree,

 

Experience

  • Process - organisation management - 5 years of experience,

 

Language

  • English - Advanced (C1),

 

Certification

  • ITIL foundation certification,
  • ITIL expert certification / advantage,
  • ITIL advanced 3 modules,

 

IT Technical skills

  • MS Office / Excel, Power Point, Outlook - Advanced - 5 years of experience,
  • PC skills / HW, SW/ - Advanced - 5 years of experience,

 

Soft skills

  • Strong Communication skills - Advanced - 5 years of experience, 
  • Analytical thinking - Advanced - 5 years of experience,
  • Presentation skills - Advanced - 5 years of experience,
  • Organizational skills - Advanced - 5 years of experience,
  • Flexibility - Advanced - 5 years of experience,
  • Stress resistance - Advanced - 5 years of experience,

 

Other skills

  • Project management - Advanced,
  • Ability to work autonomously,

 

Other criteria

  • German - upper intermediate (B2) - advantage,
  • German - intermediate (B1) - for specific organizations / units,
  • Pro-activity and pro-customer orientation,
  • Ability to work as an individual also AS a part of team,
  • Experience in management of international projects, previous experience in intercultural environment,
  • Ability to multi-task, set priorities and meet stric deadlines,
  • Using logic and reasoning to identify solutions to problems,
  • Project management experience,
  • Total independent approach in solving different tasks,
  • Responsibility for taking own decission,
  • Experience of IT operations across at least 1 area (e.g. application operation, system operation, infrastructure, network, storage, desktop).

 

Salary

Minimum monthly salary is 1550 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

T-Systems Slovakia

The most trustworthy partner in information and communication technologies.

T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group. The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.

The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level. The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.

The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country. T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.

Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.