Global Quality Manager

T-Systems Slovakia

Job ID:
107663
Country:
Slovakia
Location:
Kosice, Kosice
Region:
East Slovakia
Application deadline:
31.12.2019
Employment Type:
Full Time - Regular
Job Level:
Professional

Job Description

Purpose

  • Governance of the Quality management on corporate level of T-systems International (TSI). Proposes, manages and designs relevant process and quality improvements policies and procedures to achieve organizational goals TSI wide. Implements Quality management system according to valid standards (covering Umbrella certification - ISO 9001, 20 000, 27001 and 22301) and in order to increase the efficiency of the service activity and to ensure:
  • Controls quality management and process optimization programs within TSI.
  • Takes a lead and stear quality improvement programs, provides quality consultancy in strategic Quality initiatives.
  • Based on deep quality checks and audits (analyzis and evalution) of customer's account identifies deviations and ensures proper measures/actions are implemented.
  • Provides mentoring coaching and consultantion a global TSI level.

 

Key accountabilities

  • Initiate and control operationalization of processes / procedures (Best Practices) and services / products - descriptions (Business Service Catalogue) (Definition & implementation of Processes /Workflows to ensure the Availability & Produce-ability of services/products).
  • Appliance of approaches/procedures to increase the standardization within the Service Delivery organization.
  • Initiates and collaborates on the development of strategies for specialist units and strategic decisions company wide .
  • Initiate & moderate  workshop with service delivery experts.
  • Identifies area for quality improvement and develops trainings to help understand and implement knowledge among the employees/colleagues.
  • Develops company-wide standards, procedures and guidenlines.
  • Provides comprehensive advice to internal/external customers as well as employees and management.
  • Identifies quality disturbances and initiates and monitors measures to improve quality.
  • Develops/ enhances, coordinates and introduces the indicators for measuring quality and enhancing the quality performance (Tri:M customer promises). 
  • Develops and coordinates strategies and concepts to design and optimise processes/ quality in a complex task area.
  • Prepares adequate solutions/regulations/concepts/target processes in a particularly complex task area or relating to interdepartmental business processes. Develops Strategies for specialist units and initiates strategic decisions.

 

Management scope

  • Independently manages large national/international quality projects.
  • Advises management on strategic and organisational structure matters.

 

Other Benefits

  • Cafeteria - individual benefit,
  • Trainings and development opportunities,
  • Discounts at various providers in Košice,
  • Possibility of Home office,
  • Pension savings contribution,
  • Meal vouchers contribution,
  • Teambuildings,
  • Extra vacation days,
  • Young and enthusiastic working environment,
  • Diversity Program,
  • Health Weeks,
  • Sport Activities,
  • Weekend Events,
  • Work life Coaching,
  • Doctors at workplace,
  • Credit card,
  • Metro card,
  • Referral bonus /financial/,
  • Rotations possibilities.

 

Requirements

Education

  • Master's degree,

 

Experience

  • Process - organization management - 5 years of experience,

 

Language

  • English - Advanced (C1),
  • German - Intermediate (B1),

 

Certification

  • ITIL V3 foundation certification; ITIL expert certification (advantage) ISO 9001; ISO/IEC 20000; ISO 27001; ISO 22301; Six Sigma or Lean Green Belt certification (advantage); PM certification (advantage),

 

IT Technical skills

  • MS Office / Excel, Power Point, Outlook - Advanced - 5 years of experience,
  • PC skills /HW, SW/ Advanced - 5 years of experience,

 

Soft skills

  • Strong communication skills - Expert - 5 years of experience,
  • Analytical thinking - Expert - 5 years of experience,
  • Presentation skills - Expert - 5 years of experience,
  • Organizational skills - Expert - 5 years of experience,
  • Flexibility - Expert - 5 years of experience,
  • Stres resistance - Expert - 5 years of experience,

 

Other skills

  • Project Management - Advanced - 3 years of experience,
  • ISO 9001 - Advanced - 3 years of experience,
  • ISO 20000 - Advanced - 3 years of experience,
  • ISO 27001 - Advanced - 3 years of experience,
  • ISO 22301 - Advanced - 2 years of experience,

 

Other criteria

  • Responsibility,
  • Strong pro-customer and results orientation,
  • Ability to work as an individual also as a part of the team,
  • Excellent networking across departments and with contacts within the Group (e.g. as part of Group projects) and outside the Group,
  • Experience in IT Services minimum 4 years,
  • Detailed knowledge of ICT industry environment,
  • Steering of project in project management for complex and multi-national projects,
  • Experience of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage, desktop - nice to have),
  • Experience in management of international project, previous experience in intercultural environment,
  • Deep knowledge of ITIL processes, certification in at least 1 of them.

 

Salary

Minimum monthly salary is 1445 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

Job requirements

Requirements

Education

  • Master's degree,

 

Experience

  • Process - organisation management - 5 years of experience,

 

Language

  • English - Advanced (C1),
  • German - Intermediate (B1),

 

Certification

  • ITIL V3 foundation certification; ITIL expert certification (advantage) ISO 9001; ISO/IEC 20000; ISO 27001; ISO 22301; Six Sigma or Lean Green Belt certification (advantage); PM certification (advantage),

 

IT Technical skills

  • MS Office / Excel, Power Point, Outlook - Advanced - 5 years of experience,
  • PC skills /HW, SW/ Advanced - 5 years of experience,

 

Soft skills

  • Strong communication skills - Expert - 5 years of experience,
  • Analytical thinking - Expert - 5 years of experience,
  • Presentation skills - Expert - 5 years of experience,
  • Organisational skills - Expert - 5 years of experience,
  • Flexibility - Expert - 5 years of experience,
  • Stres resistance - Expert - 5 years of experience,

 

Other skills

  • Project Management - Advanced - 3 years of experience,
  • ISO 9001 - Advanced - 3 years of experience,
  • ISO 20000 - Advanced - 3 years of experience,
  • ISO 27001 - Advanced - 3 years of experience,
  • ISO 22301 - Advanced - 2 years of experience,

 

Other criteria

  • Responsibility,
  • Strong pro-customer and results orientation,
  • Ability to work as an individual also as a part of the team,
  • Excellent networking across departments and with contacts within the Group (e.g. as part of Group projects) and outside the Group,
  • Experience in IT Services minimum 4 years,
  • Detailed knowledge of ICT industry environment,
  • Steering of project in project management for complex and multi-national projects,
  • Experience of IT operations across all layers (e.g. application operation, system operation, infrastructure, network, storage, desktop - nice to have),
  • Experience in management of international project, previous experience in intercultural environment,
  • Deep knowledge of ITIL processes, certification in at least 1 of them.

 

Salary

Minimum monthly salary is 1445 € brutto + variable part of salary + other financial benefits. The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate. 

T-Systems Slovakia

The most trustworthy partner in information and communication technologies.

T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group. The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.

The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level. The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.

The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country. T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.

Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.