ICT Engineer for Windows

T-Systems Slovakia

Job ID:
106464
Country:
Slovakia
Location:
Kosice
Region:
East Slovakia
Application deadline:
31.12.2019
Employment Type:
Full Time - Regular
Job Level:
Professional

Job Description

Purpose


- Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
- Plan, implement and maintain a stable technical infrastructure to support organization’s business processes
- Identify weaknesses in used processes and eliminate them following industry and internal standards.

Key accountabilities


- Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
- Propose and perform regular inspections and improvement recommendations .
-Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure.
- Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
- Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
- Assess actual performance of IT infrastructure against its predicted performance. - Any deviations between the two should be understood and proactively remediated, with vendors if necessary.
- Create and maintain technical documentation to support IT service.
- Identify weaknesses in used processes and eliminate them following industry and internal standards.
- Plan, implement and maintain a stable technical infrastructure to support organization’s business.
- Serve as technical lead to provide clear and comprehensive release and deployment plans.
- Deliver effective training plans and concepts to train other employees and ensure their fulfillment.

 

Employee perks, benefits

- Cafeteria - individual benefit
-Trainings and development opportunities
-Discounts at various providers in Košice
- Possibility of Home office
- Pension savings contribution
- Meal vouchers contribution
- Teambuildings
-Extra vacation days
- Young and enthusiastic working environment
- Diversity Program
- Health Weeks
- Sport Activities
- Weekend Events
-Work life Coaching
- Doctors at workplace
- Credit card
- Metro card
- Referral bonus /financial/
- Rotations possibilities

Job requirements

Candidates with education suit the position

University education (Master's degree)

Language skills

English - Upper intermediate (B2)
German - Advantage (B2)

Personality requirements and skills

Education
- Field of studies: Information technologies, Degree: Secondary education, minimum number of years: 5
- Certification: At least one advanced certificate for relevant platform.

IT Technical Skills
- Core platform knowledge: Skill level: expert
- Related platform knowledge: Skill level intermediate
 
Soft Skills
- Communication: Skill level: advanced
-Analytical thinking: Skill level: expert
- Team cooperation: Skill level: advanced
- Training and mentoring: Skill level: expert
- Presentation skills: Skill level: intermediate
- Negotiation skills: Skill level: advanced
 
Finance Skills
- Financial literacy in respective business area: Skill level: basic
 
Other Skills
- Project management: Skill level: basic
 
Other requirements
- Knowledge of the ITIL processes. Scripting knowledge is advantage.
- Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.

T-Systems Slovakia

T-Systems delivers high-quality services combining information and communication technology (ICT). The company's broad expertise in both fields makes the business customer division of Deutsche Telekom a preferred partner for multi-national corporations, small and medium-sized businesses and public institutions. Over 160,000 customers from every industry worldwide benefit from the company's special expertise in providing integrated ICT solutions from a single source. T-Systems is the only company to offer its own complete ICT portfolio and to combine IT (Information technology) and communication technology to produce new solutions.