Service Delivery Manager - Demand Manager and Finance Controller (Budapest)

IT Services Hungary

Job ID:
Application deadline:
Employment Type:
Full Time - Regular
Job Level:

Job Description

  • Contractmanagement: Generating transparenacy about the status of signed contracts, and their content.Responsible for the contract document repository.
  • Greating reports with the following datas: Revenue, Costs plus Handling Fee for each Line Business Unit per month/quarter and annual. These reports has to be detailed and in such a good quality, you can present them to the management.
  • SPoC for all LBUn regarding the purchase orders, contracts, invoices and the complaints about these.
  • In summary you are the responsible IT Controller and financial employee in one person for International Demandmanagement
  • End to End coordination of IT Demands for the German Organisation
  • Self-responsible clarifying of assignments and requests for our professional division and IT Department
  • Conception and consultation for Workplace Service Portfolio Standard solutions for internal Tools( e.g. assignment management) and for the topics of our portfolio
  • Cooperation with architecture and system development teams for variant solutions
  • Coordinate all involved parties for preparing a price offer
  • Develop business processes such as business models of cooperation with other departments
  • Strategical development of our complex system in the highlighted subject area
  • Cooperation with an International Team
  • Presentation and moderation of the topics for the Management

Job requirements

  • As Demand Manager, you are the first point of contact for customers / specialist pages in the DTAG Group for Workplace Services requirements. They advise customers in close cooperation with Business Partner Management on existing solutions and thus drive forward standardization.
  • Independent acceptance and evaluation of often complex customer requirements for the IT workstation infrastructure
  • Advising internal clients / trade pages on the basis of a standardized Workplace Service portfolio and identifying possible alternative solutions. Transformation of requirements into a clear, functional description for implementation. Carrying out an end-to-end responsibility up to the successful implementation of customer requirements also in direct dialogue with the customer / the specialist department.
  • Fulfillment of contract management tasks.
  • Preparation of solution descriptions for customers in cooperation with the specialist departments
  • Very clear customer and service orientation
  • Extensive knowledge of portfolio desktop services (office standardization) including virtualization solutions, ideally experience in the workplace service environment
  • Extensive knowledge of the operational processes and organizational structure of the Deutsche Telekom Group
  • Presentation and moderation of complex issues, even at the management level, are no problem for you
  • High level of target group-oriented communication and consulting skills, even in critical situations
  • Very good knowledge of common MS-Office products incl. Sharepoint
  • Fluent in English and German language (spoken and written), other language is an advantage
  • Willingness to travel nationally and internationally
  • Proven successes in the management of (sub-) projects complete your profile
  • Preparation of solution descriptions for customers in cooperation with the specialist departments
  • MS Excel & Powerpoint knowledge
  • Generating reports with Microsoft Office Software
  • Interpretation of financial numbers and figures
  • Good financial expertice (cost center, revenue, costs, depreciation, accruals, other specifc knowledge)



  • ITIL oder PMI Certificate
  • Degree Business Administration

IT Services Hungary

IT Services Hungary is the biggest ICT service company in Hungary, subsidiary of T-Systems International. As an important member of the international T-Systems network IT Services Hungary is the most dynamic IT service centers in Hungary which won the Investor of the Year Award in 2008. Within a broad portfolio of ICT consultation services, ITSH concentrates on the management and outsourcing of IT solutions, and also development and system integration. The company continuously develops its sites in Budapest and Debrecen, and provides job opportunities for IT professionals.

Your opportunity

  • Performance-based bonus system
  • Free sport opportunity
  • Cafeteria system
  • Training and development opportunities in IT and foreign languages
  • Skill-related trainings
  • Life Insurance
  • Dynamic teamwork
  • Possibility of career development
  • International environment
  • Ergonomic, modern work environment