Head of Team for Virtual Platform Operations

T-Systems Slovakia

Job ID:
112091
Application deadline:
31.12.2019
Employment Type:
Full Time - Regular
Job Level:
Professional

Job Description

General description / Purpose

The holder of the job takes care of and acts a main point of contact for complex day to day steering of 2nd level operational, implementation and consulting services for T-Systems dynamic computing platform used for customers on global level within GDU DPS (incl. Top 25).

The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency.

The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.

 

Accountabilities

Processes and service delivery

• Maintain relationships with counterparts and other stakeholders by effective communication.

• Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.

• Collect and provide feedback on contract terms and conditions compliance.

•  Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, process documentation, and 2nd level operation and deployment of virtual computing platforms for global DPS customers (incl. Top 25).

Quality assurance

• Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s.

• Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.

• Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.

• Participates in on-call shifts in the “manager on duty” role.

Budgets and finances

• Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.

• Control finance and efficiency management initiatives across the assigned organizational units and sub-units.

People

• Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.

• Ensure all people-related regulatory topics (labour code, internal rules & guidelines) are met in the assigned team.

• Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts.

• Act as a first point of contact for international projects and steer expert competence group within dynamic computing area.

Management scope

• People: lead organizational unit with up to 25 members (virtual platform administrators)

• Processes: coordinate delivery of 2nd level operational support on a global basis (in incident, change, problem, configuration and patch management processes) to 200+ global customers (incl. Top 25), under specific high-security requirements

• Finances: control training and travel budgets up to Eur 900 k p.a., revenue up to Eur 1 000 k p.a.

 

Other Benefits

• Cafeteria - individual benefit

• Trainings and development opportunities

• Discounts at various providers in Košice

• Possibility of Home office

• Pension savings contribution

• Meal vouchers contribution

• Teambuildings

• Extra vacation days

• Young and enthusiastic working environment

• Diversity Program

• Health Weeks

• Sport Activities

• Weekend Events

• Work life Coaching

• Doctors at workplace

• Credit card

• Metro card

• Referral bonus /financial/

• Rotations possibilities

 

Requirements

 

Education           

• Lower University degree (Bc) or secondary/high school graduation (with relevant work experience)

Experience        

• Min 2 year experience in leading teams (with 12+ employees), e.g., in project context

• Min 4 year experience working in IT, with min 1 year experience with operating systems solutions            

Languages          

• English (mandatory): written and oral B2+

• German (optional): written and oral B1+

Others 

• Work organization and managing skills, esp. crisis management skills (problem solving, work under pressure)

•  Strong communication and interpersonal skills, esp. fostering teamwork, coaching and supervision

•  Strong customer and results orientation

•  Good leadership skills and knowledge of IT environments

•  Advanced time management     

   

Salary

• Minimum monthly salary is 1150€ brutto + variable part of salary + other financial benefits.

The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

Job requirements

Requirements

 

Education           

• Lower University degree (Bc) or secondary/high school graduation (with relevant work experience)

Experience        

• Min 2 year experience in leading teams (with 12+ employees), e.g., in project context

• Min 4 year experience working in IT, with min 1 year experience with operating systems solutions            

Languages          

• English (mandatory): written and oral B2+

• German (optional): written and oral B1+

Others 

• Work organization and managing skills, esp. crisis management skills (problem solving, work under pressure)

•  Strong communication and interpersonal skills, esp. fostering teamwork, coaching and supervision

•  Strong customer and results orientation

•  Good leadership skills and knowledge of IT environments

•  Advanced time management     

 

Salary

• Minimum monthly salary is 1150€ brutto + variable part of salary + other financial benefits.

The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.

T-Systems Slovakia

The most trustworthy partner in information and communication technologies.
T-Systems Slovakia was established in Slovakia in 2006 with the goal of providing information and communication (ICT) outsourcing solutions for the global corporate clientele of the Deutsche Telekom AG Group.
The company has been based in Košice since its establishment. It was established as a subsidiary of T-Systems International GmbH, which has its head office in Germany and is a part of the global Deutsche Telekom AG Group.
The Slovak company provides outsourcing services for corporate customers in Germany, the European Union and at a global level.
The size and breadth of activities and quality of work delivered by T-Systems Slovakia is a major reason why the T-Systems brand is the market leader in Germany and one of the big four ICT service providers in Europe.
The company has used the last decade to grow from nothing to the second-largest IT company in Slovakia and the second-largest employer in the east of the country.
T-Systems Slovakia had 3,850 employees in Košice at the end of 2016, which makes it the second-largest shared service center in Slovakia and one of the top fifteen largest employers in Slovakia.
Thanks to our highly qualified and motivated employees, our company has the fastest growing added value in the IT sector in Slovakia.